You ask why the airlines are so hopeless about disabilities? Perhaps it’s because they view taking the time to properly train flight attendants about disability etiquette as a waste of their money. After all, treating the larger public like cockroaches seems to be working out just fine.
From Inclusion Daily:
American Airlines Tells Blind Passenger To Give Up Cane
(KDKA)
October 22, 2010
PITTSBURGH, PENNSYLVANIA– [Excerpt] A blind man was told if he tried to use his cane he’d be removed from a flight and arrested and now he’s asking for an apology.
Bill Diamond is legally blind and sees nothing from his left eye and shadows from his right eye. He lost his sight 15 years ago due to diabetes.
He’s a Navy veteran and spent 13 years in the service. It was on a recent trip to a special veterans school in Chicago to learn how to use a talking computer where he ran into real trouble on an American Airlines flight.
Diamond caught his flight to Chicago out of Pittsburgh. He was brought to the plane in a wheelchair. He got on board using his cane and was told he had to give it up even though it was folded up.
Entire article:
Blind Man Asked To Fly Without Cane On American Airlines Flight
http://kdka.com/local/blind.man.flight.2.1971310.html
Planet of the Blind 
That is really horrible… if businesses can make allowances to their “no pets” policies why in the world would airlines make adjustments as well? No one would be asked to give up their eyeglasses after all.
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